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Here We Are 4 Years After the Pandemic, and 75 Percent of Leaders Are Still Terrible at Remote Work

Jessica Stillman
4 min readMay 15, 2024


While some teams and companies are still arguing over how much time workers need to spend in the office, it’s clear that knowledge workers are not going back to their pre-pandemic habits. Remote work, in some form or another, is here to stay.

As Stanford remote work expert Nick Bloom recently explained, real estate and commuting data and worker surveys all make clear that the return to office wars are over. Hybrid won. These days, a quarter of working days are done from home — and that number isn’t likely to fall much further.

Given that reality, have leaders figured out how to run remote teams effectively? Four years after the pandemic upended how knowledge work gets done, you might think the answer is yes. But a new survey comes to a very different —and very depressing — conclusion.

The 2024 Workplace Flexibility Trends Report from TechSmith Corporation, together with workplace research firm Global Workplace Analytics and Caryatid Workplace Consultancy, surveyed 900 U.S.-based leaders. A whopping three-quarters reported their firms were still terrible at remote work.

Why haven’t managers figured out remote work yet?